Vela GreenScreen, E Screen, M Screen, SilverScreen Heat Reflecting, Premium PVC Free Blackout Shades, PVC Free Supreme Polyester Blackout, The Insulator Symphony, Symphony Light Filtering, Phifer 2360, Phifer 2390 and Phifer 2410 solar shades have been certified by GREENGUARD. These fabrics meet or exceed the field validated standards for products and materials with low chemical and particle emissions for indoor usage. They have also been certified to meet or exceed the stricter emission guidelines for GREENGUARD Children and Schools. These guidelines take into consideration the heightened sensitivities of school populations. These solar shade fabrics do not contribute to indoor air pollution making them an excellent choice for all interior projects.
GREENGUARD Environmental Institute (GEI) governs and administers the GREENGUARD Product Certification program. GEI is an independent, non profit organization founded to create healthier indoor environments which improve public health and the quality of life. An Advisory Board, made up of indoor air quality, public health and green design experts reviews the GREENGUARD Certification program and assures its acceptance.
Indoor Shade Warranty
North Solar Screen, LLC. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed.
The warranty does not include any conditions or damages resulting from accidents, alterations, misuse, abuse, misapplication, improper handling, installation, repairs, operation or cleaning, exposure to any and all natural and manufactured excessive heat sources. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) This warranty does not cover variation in color, grain, or texture in natural wood products nor excessive warping of wood slats in high humidity areas. Loss of pleating is not covered if the product is not being cycled (held in the raised position a portion of the time). Normal wear and tear is not covered. North Solar Screen, LLC. will not assume responsibility for any labor installation problems, whether measuring or installing,( including NBI and including the installation of in-warranty replacment parts.) We do not employ installers.
All moving parts, such as cords, will eventually wear out and fabric may fray. North Solar Screen, LLC. considers these things as normal wear and tear and residential applications carry a three year limited warranty. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. All wood alloy and faux wood slats carry a five year warranty. Commercial applications carry a five year warranty on both fabric and moving parts.
This limited warranty does not cover transportation costs to and from the retailer, costs of removal, re-measure, or reinstallation of product, or any incidental or consequential damages.
If a shade purchased through North Solar Screen, LLC. is found to be defective in materials or workmanship, we will, at our discretion, repair, replace or refund the cost of a product which fails to conform to this limited warranty.
We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. Discontinued components or color selections will be replaced with the closest equivalent current product. This shall be your sole remedy under this limited warranty.
To obtain service, contact North Solar Screen (866) 230-4700
This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall North Solar Screen, LLC. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. In some states, exclusions for incidental or consequential damages are not allowable.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Policy is subject to change without notice.
Color Disclaimer for All Shades
We always recommend that you received samples before ordering your shades. Despite every effort to accurately duplicate each product’s color when scanned to our website, actual colors may vary. Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. Again, these are custom products and CANNOT be returned for reasons other than warranty repair or service. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Slight variations might occur between the sample and the finished product. These dye lot variations are common to the manufacturing process, and are within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. North Solar Screen cannot be responsible for dye lot variances.
Somfy offers end product suppliers a 5 year warranty on all motors and controls. Specifically, Somfy warrants its motors and controls to be free from defects in material and workmanship under normal and proper use for a period of 5 years commencing with the date stamped on each product. If the Somfy product fails within this 5 year period, Somfy will repair or replace it free of charge through your end product supplier Batteries are not covered by this warranty.
Download Full Somfy Warranty
Maximum Transparency Testimonials
“Just wanted to let you know that I’ve received the shades and the installer put them up today with no problem!!!
Thank you very much for your help and great service. I love the product – exactly what i needed! – and am very impressed with the high level of service that you and your staff exhibited. I will tell all my friends about it and hopefully that will help with new business.
In addition, the installer was very impressed as well – he hasn’t seen such light-weight and quality product before and I gave him your info so that he can pass it on to his other clients.”
Again, many thanks,
Irene Tarkov – New York, NY
“I have had the occasion to do business with literally hundreds of companies both big & small. It’s been a rare occasion when one company stands high above the others in the quality and durability of their product and their customer service matches their product. Honesty, honorable, loyal, trustworthy, capable & yes caring are words most business’s know little or nothing about. Your company is so so different. You work with the consumer and you are proud of your product.
In my opinion, your company has both a strong environmental commitment & a loyalty to its customers that makes you very different in a wonderful way. You set an example. Your company actually has a moral fabric. You’re great people to do business with. Thanks for all your help & support.”
Ronald Rosen MD – Atlanta, GA