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CITADEL Classic™ High Wind Zipper Track Clear Vinyl Shades

Enclose Outdoor Spaces with Clear Vinyl Shades for High Winds

The CITADEL Classic™ Zipper Track with clear vinyl and solid borders is by far the strongest retractable shade available against the elements. Completely reengineered, it sets the new standard of excellence in high wind retractable shades. Made with 20 mil marine grade double polished vinyl with UV inhibitors to prolong vinyl life. Add a safe heater and make yourself toasty warm outdoors. Cold crack -20 degrees F. We recommend our Citadel Blackout shades for extreme temperatures. Custom manufactured to your specific dimensions.

Crank Operated or Motorized

Withstands winds up to 50 MPH
Identifying Wind Speed

Maximum Dimensions:

14’w x 7’h (168”w x 84”h)

Minimum Dimensions:

5’w for a maximum drop of 7’h (60″ w x 84″ h)

4 ½” Housing Box, 2 ¼” side rails (Fabric Retention Tracks)

For larger patio shades upgrade to CITADEL Brawny™ blackout shades

“We’re warmer! The clear vinyl shades did the trick! Thanks so much!”
-STEVE KRANTZ, AFTON, VA

CITADEL Classic™ Zipper Track Clear Vinyl Description

The CITADEL Classic™ Zipper Track is by far the strongest retractable shade system against the elements. Completely re-engineered it now boasts bigger, more rugged components that lock the zippered material more securely into the fabric retention tracks while providing more installation versatility.

  • Energy saving
  • Install at 60 degrees F or higher as vinyl will expand and contract
  • Lower when temps drop to around 60 and leave down for the season, if feasible
  • Clear Vinyl: 20 ml, double polished, with UV inhibitors to lengthen vinyl life, scratch resistant -20 degree cold crack
  • Solid borders: durable Soltis Precontraint in optional colors
  • Thicker industrial strength zippers, broadened fabric retention bands create a more powerful bond
  • Rollers are heavy walled 2 ¾” diameter
  • Fabric retention tracks are wider, 2 ¼” x 1 ½” thick
  • Advanced funnel system feeds shades from different angles as diameter of roller changes
  • Choice of ½”, 1″, or 2″ pile brushes to seal bottom weight bar to the floor.
  • Crank operated or radio control motors (choice of side)
  • All corrosion resistant metal components: powder coated aluminum, powder coated steel, stainless steel or galvanized
  • One free hand brace per order
  • Limited by weight that can be added to Classic bottom bar. Brwny can accommodate twice the weight for better support.

Clear Vinyl with Solid Borders

  • Let the sun’s warmth penetrate, stay safe from the elements
  • Cold crack -20 degrees F
  • Double polished to inhibit sticking
  • Solid borders are durable, all weather Precontraint in 7 colors

Seal out the weather, wind, insects and critters from a covered patio, lanai, pergola, porch, gazebo, outdoor kitchen or other covered roof area. Perfect for waterfront homes where high winds and the elements might be an issue. The tracks must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade or it will not function correctly. Not doing so will void the warranty.

Fire rating

Motorization Options

Radio Control Motors – Plug In

General Info about XQ5 and Somfy Motors

5 Year Warranty

  • Factory programs the remote to operate each shade. They do not set the top and bottom limit stops
  • Motors can be ordered on the right or left and plug into a grounded outlet
  • Hardwiring requires installing a shut-off switch for each motor on the same circuit breaker, to disconnect each separately from power should you need to reprogram
  • Motors are 120V and draw about 1.6 amps, operating temperature range is from 14 to 104 degrees F
  • There is no manual override
  • Order housing box to prevent water from shorting out the motor unless installing into water tight pocket
  • Create a drip loop to prevent water from running down the cord into the motor head and shorting out the motor.
  • When installing, hold the shade roller horizontally, not at a slant or vertically as the motor may slide out and be damaged. Damage to motors sliding out of the shade roller is not covered by warranty.

XQ5 Premium Motor Controls

5 Year Warranty

The XQ5 premium motor is our standard outdoor shade motor. These are radio controlled with built in radio receiver. Best price point. If you need to reset the motor you will have to press a button on the motor head itself, so it’s not recommended for hard to reach areas.

Comes standard with an 8′ power cord (16′ or 32′ can be ordered). The power cord & plug come separate to cut to the appropriate length. The XQ5 motor doesn’t have an antenna in the cord, so the cord can be cut as short as needed. It’s not recommended to put motors any closer together than 19″, instead place them on opposite ends.

Handheld Remotes: Smart Line

  • Handheld Smart Line Remotes: Come as 1 channel or 5 channel
  • Available in white only.
  • 5 channel remote has 5 separate channels plus an “all” button and you can program up to 8 groups
  • Comes with wall mounted bracket with magnetic hold
  • 3V Lithium Battery (CR2032)
  • 65 Foot range
  • Do not leave remotes outdoors; moisture can cause long term issues.

Wall Mounted Remotes: Dekora

  • Wireless battery operated wall switch that avoids cutting into drywall.
  • It does not require an electrician.
  • Available as single channel or five channel. The 5 channel remote has 5 separate channels plus an “all” button and you can program up to 8 groups
  • 3V Lithium Battery (CR2032)
  • Available in white.

Slim Line Timers

  • The timer is a multifunction remote with 16 channels display and timer.
  • You can program up to 8 groups.
  • You can program up to 6 schedules and any subset of shades can be on each schedule.
  • It also has a clear plastic wall bracket.
  • 3V Lithium Battery (CR2450)
  • Remote range 65 feet
  • Do not leave remotes outdoors; moisture can cause long term issues.

Sun & Wind Sensor

  • Sensors can automatically retract shades between 3-32 mph (Levels: 1=3mph, 2=6mph, 3=13mph, 4=25mph, 5=32mph)
  • Sensors plug into a grounded outlet, set limit stops with any XQ5 remote
  • Locate sensor at least 24” away from the motor and up to 30’ away
  • Requires the SOL one channel remote to turn sensor function on and off
  • When winds higher than your setting is sensed for a duration of 2 minutes, the shades automatically retract. Once winds have lowered below your setting for 20 minutes, you can control the shade with your remote.
  • Shades go down automatically 20 minutes after the wind stops, calculated from when the wind is reduced. If wind goes above your setting before the 20 minutes, it will require another 20 minutes before you or the sun sensor can lower the shade.
  • This sensor should be mounted and plugged in before first powering up your shades. Shades are paired with the sensor at the factory and if the shades don’t detect the sensor, they automatically retract.

Wind Sensor

  • Sensors can automatically retract shades between 3-32 mph (Levels: 1=3mph, 2=6mph, 3=13mph, 4=25mph, 5=32mph)
  • Sensors plug into a grounded outlet
  • Locate sensor at least 24” away from the motor and up to 30’ away
  • Cord length is 96″
  • Set limit stops with any XQ5 remote
  • Best to have one wind sensor for each direction shades are facing because wind comes at them differently
  • When wind higher than your setting is sensed for a duration of 2 minutes, the shades will automatically retract. Once the wind speed has lowered to below your setting and has remained lower for 20 minutes, you will be able to control your shade with your remote.
  • Not recommended for metal areas like fully steel or aluminum pergolas with metal slat roof or metalized glass panels that radiate excessive heat.
  • This sensor should be mounted and plugged in before first powering up your shades. Shades are paired with the sensor at the factory and if the shades don’t detect the sensor, they automatically retract.

RollApp Hub: Control Shades with Wifi

  • Control your motorized shades with your Android or iPhone from anywhere at anytime.
  • RollApp only works with Google Home and Amazon Alexa.
  • Group shades into rooms, and choose favorite, scenarios, and individual schedules.
  • Use voice commands with Google Assistant and Amazon Alexa products.
  • Connects to the home network and one or more XQ5 Radio controlled motors.
  • Create as many rooms as you want and up to 6 favorite rooms managed from the app.
  • Easy shade controls with UP, STOP, DOWN and PRESET buttons.
  • Program the shade limits by the app. Motors sync with the app without using another transmitter.
  • Requires regular radio hand-held remote for initial programming and tech support.
  • Program up to 10 scenarios. Each scenario can automate the ascent, descent and preset controls, with the ability to repeat any day of the week and set vacation modes.
  • For Gaposa RollApp Hub tech support, please call Gaposa at 484-927-4385 for assistance.

Somfy Motor Controls

5 Year Warranty

Somfy is our upgraded motor, and is more expensive than our standard XQ5 Motor. Somfy motors can be reset from the remote, so it’s a better fit for hard to reach shades & second story applications. With the Somfy TaHoma™ shade motors can pair with a wide range of home automation systems.

Comes standard with a 9’ power cord (24′ can be ordered). Power cords & plugs come separate to cut to the appropriate length. Do not cut motor wires shorter than 18” as you will cut the antenna and seriously reduce the range of the remote. Motors can be butted up to share an outlet.

Hand Held Remotes

  • One Channel for single shade
  • Multi-Channel to operate up to 4 individually or as a group
  • 16 channels to operate up to 15 individually or in a group;
  • Available in white only
  • Motors can be reset from the remote – important feature for very tall shades
  • Do not leave remotes outdoors; moisture can cause long term issues.

Wind Sensor

  • Battery-powered wireless wall switch
  • Available as single or 5 channel
  • In white or ivory.
  • We recommend ordering the hand-held remote for easier programming of limit stops
  • Power: 3V lithium battery, CR 2450 type
  • Low voltage device, in most cases doesn’t require an electrical box

Timer & Remote

  • If used with 1 shade, timer can be used to set limit stops
  • Multiple shades require multi-channel remote to set limit stops
  • Can be set to raise and lower shades once a day only
  • If used in conjunction with wind sensor, wind sensor will lower and raise, use remote to lower after wind dies down
  • Do not leave remotes outdoors; moisture can cause long term issues.

Sun & Wind Sensor

  • Must order Soliris hand-held remote to set sun sensor and program limit stops (not wall mounted)
  • Wind and Sun/Wind Sensors automatically retract shades between 6-31 mph
  • Sensors plug into a grounded outlet, best to have one for each direction shades are facing as wind comes at them differently
  • Locate sensor at least 24” away from the motor and up to 30’ away
  • Shades will lower when wind higher than your setting is sensed for 2 minutes, or when enough light is sensed. It will retract when light dims because of nightfall, clouds, shadows trees etc
  • If sun sensor has lowered shade but wind exceeds your setting the wind sensor will override the sun sensor and raise the shade
  • Once wind is reduced to below your setting for 15 minutes with sun shining on the sensor, the shade will lower
  • Passing clouds could possibly raise and lower shade many times a day with the wind sensor also raising it for wind
  • You may disconnect the sun sensor and operate it manually, but you can’t disconnect the wind sensor as the shade will search for a signal from a disconnected wind sensor every hour and behave erratically

Rain & Sun Sensor

  • Requires Soliris hand- held remote to set sun sensor which can also be used to program limit stops (wall mounted remotes can’t do it)
  • These are solar powered so no need to plug in sensors
  • Set rain sensor from condensation/fog to heavy rain; snow will also activate it
  • Sun sensor raises shade when it senses enough light, or lower when senses not enough because of nightfall, clouds, shadows from trees, etc.
  • If sun sensor has raised the shade but rain exceeds your setting, the rain sensor will override the sun sensor and lower the shade to care of showers.
  • Once rain is reduced to below your setting for 2 minutes with the sun shining on the sensor, the shade will be raised again
  • Passing clouds and shadows could raise and lower shade many times a day with rain sensor also lowering it for rain
  • You can disconnect sun sensor and operate it with the remote, but you can’t disconnect the rain sensor as the shade will behave erratically searching for a signal from the disconnected rain sensor every 20 minutes

Somfy TaHoma™: Home Automation with Smartphone App

(App is free, but you must purchase the TaHoma™ transmitter)

  • Turn your smartphone or tablet into a remote control for motorized shades with the Somfy TaHoma™ using WiFi (requires a security camera to know if shades are up or down)
  • Operate your shades with the free TaHoma™ North America App while home or away, or integrate with third-party systems. Compatible with IOS 11.0+ and Android 7.0+
  • Works with with Amazon Alexa, IFTTT, Phillips Hue, Samsung SmartThings, and Google Assistant – allowing for natural voice commands to control the shades
  • Compatible with most third-party systems such as Control4®, Crestron, Savant, Elan, RTI, URC, and Brilliant
  • Maintains motor/device settings even during a power failure
  • Requires regular radio hand-held remote for initial programming and to set limit stops
  • Must be within range of 25-35ft from shade; Somfy recommends at least one TaHoma™ interface per room or zone, and up to 10 gateways in one home to increase the range
  • TaHoma’s performance is directly related to health and reliability of the WiFi network
  • Create scenes by grouping multiple channels together; create schedules by setting one or more scenes on a timer. Create up to 40 scenes and schedules to automatically operate multiple shades
  • If used with a wind sensor shade can be lowered after 15 minutes of reduced wind (requires a security camera to show position of shade)
  • If used with a wind sensor and shade was raised because of wind, shade can automatically lower at a preset time as long as the wind was not blowing at that time.

CITADEL Brawny™ Blackout Zipper Track Construction

An outdoor shade should be retracted in windy conditions. CITADEL shades are wind rated at 50mph. You can roll your shades UP when it is windy, but NOT DOWN! Shades should be lowered during calm conditions so the zippers don’t bind. Shades must be mounted to the underside of a beam/ceiling or to the face of a beam/wall, and cannot be ‘end mounted.’  Installing within 3 miles of salt water is considered salty air and changes the

warranty on metal parts, not the fabric or motors.

  1. Spec Diagrams: Citadel Classic CrankCitadel Classic Motorized
  2. Rollers: Heavy walled 2 ¾” diameter to prevent sagging.
  3. Fabric is secured to the roller with a sturdy T Band. This a flexible, clear, rubber T that goes into a slot the roller tube.  This design allows easier replacement of the panel as it can be removed and replaced from underneath rather than having to be slid on from the side. The extra fabric on the roll (roller wrap) secures the fabric so it will not come off during normal use.  DO NOT LOWER THE SHADE DOWN FURTHER THAN THE HEIGHT YOU ORDERED OR THE SHADE FABRIC WILL PULL OFF THE ROLLER.
  4. Blackout material is a dual colored fabric which means the reverse side is always gray.
  5. Side Rail Systems: Larger industrial strength zippers and wider fabric retention bands lock the fabric more securely into 2 ¼” x 1 ½” thick side rails. Zippers extend all the way to the bottom of the hem bar for a tighter fit. The improved funnel system feeds the fabric from multiple angles allowing more versatility. L-Channel Brackets are used for installing fabric retention tracks between columns. Snap Track Cover is removable (good if you are embedding into stone).
  6. Housing Boxes: Used to hide and protect the roll. Made of corrosive resistant, powder coated, extruded aluminum. They’ve been equipped with a new interlock system for easier installation. The CITADEL Classic uses a 4 ½” wide x 4 ½” tall housing box available in 8 colors.
  7. Weight Bar: Powder coated aluminum colors match the side rails and housing. Fitted with your choice of Pile brush. These come standard with a ½” pile brush, or you can upgrade to 1″ pile brush2” pile brush, or a rubber seal weather gasket. The pile brushes create a weather seal that adheres the shade to the floor. (When fully retracted, there will be about 2” of bottom slat and ¼” to 1 ½” of brush that will still hang below the housing). 2” pile brush helps compensate for slanted floors.
  8. Metal Components are made of corrosion resistant materials (powder coated aluminum, powder coated steel, stainless steel, or galvanized steel. If you are close to the sea “with salt air smog” where you can actually taste the salt air, spray off all metal parts as you would ocean going boats, even the stainless-steel ones.
  9. Hand brace: Each crank operated shade ORDER comes with ONE free properly sized hand brace. Move the hand brace from shade to shade to operate them. If you want extra hand braces, add to your shade order now to avoid high shipping cost if ordered later. Comes in your choice of 3 colors. Available in 48″, 60″, 72″, 84″ and 96″ long, you may order extras for convenience. We recommend the top of the shade not be more than 136” from from where you are standing for crank operated. Do not leave out in the sun as constant UV exposure can crack the plastic handle.
  10. You will need to supply your own Torx Screws for mounting your shades.

How to Measure for the CITADEL™ Zipper Track Shade System

For inside frame/under mount give us your opening dimensions. Measure the width at the top, middle and bottom. Always take the narrowest dimension. The opening should have no more than 1 ½” difference between widest and narrowest dimension. We will deduct 3/4″ from your narrowest width to allow for fastening housings and “L” mounting channel thickness. Measure the height in three places. Always use longest measurement.

For outside flush/surface mount give us your opening dimensions. The sidetracks for the CITADEL Classic are each 2 ¼” wide. We will add 5” to your widest opening width to make up for any irregularities.If surface mounting consecutive shades with the housing boxes on the HEADER, the posts must be at least 5″ wide to fit tracks side by side with ½” gap between. If surface mounting consecutive shades with the housing boxes mounted on the POSTS the posts, we will add 6” to the width and the posts must be 6 1/2″ wide so that the mounting screws/bolts will be 1″ from the edge. We will also add 7″ to your tallest opening height. The height of the side rails will be from the top of your housing to how far down you want the shade to drop. The tracks will be several inches longer than needed to allow for any variances. You will need to cut the rails on site.

Opening Width

Opening Height

Mounting Options

For more detailed installation instructions see our installation tab

Surface Mount (Face Mount)

The shade mounts to the front face of your header beam on the interior or exterior of your structure

Undermount (Ceiling Mount)

The shade mounts from the top down inside the frame of your structure.
  • Must have at least 4 1/2″ of depth that is flat, level and plumb (any trim, nail heads, bolts will need to be addressed)

  • Mounting inside a Pocket: Pocket must be 7″ deep and 7″ tall, or have a removable front panel.

  • Side tracks will mount inside your opening using L channel brackets.

  • We deduct 3/4″ when mounting inside your opening to ensure the shade will fit

  • Side Track Mounting for Back-to-Back Citadel Shades

  • The header and columns of your structure must be completely flush, level and plumb with each other (any protrusions will need to be addressed such as lips, bolts, nail heads or trim).
  • Any protrusions inside your opening or on the header beam including lips, bolts, nail heads or trim will need to be addressed
  • Opening should have no more than 1 ½” difference between widest and narrowest dimensions
  • If attempting to rock around the tracks, you must do it in such a way that the the backs of the L channels are accessible in order to remove or adjust the tracks. Do NOT simply notch the stone and plan to insert the side rails into the slot and side mount directly to the post. You cannot do this and it will void your warranty.
**Clear Vinyl shades CANNOT be mounted CLOSER THAN 3 FEET from a heat source**

*This system must be used in tracks**
**If the shade panel comes out of tracks notify us immediately and do not use the system because damage can occur**

**We recommend that you install your Citadel Clear Vinyl Shades when the temperature is 60°F (15°C) or above**

The housing box must to be mounted to a sound structure. Holes need to be drilled 2” from each end using two fasteners per side.

Citadel Clear Vinyl Samples

$0.00

Click on the fabric swatch to enlarge then select add to cart below.
Citadel shades require a housing box that matches the sidetracks, scroll down to select the powder coat samples.

Citadel clear vinyl shades utilize all-weather precontraint fabric borders to enclose your space & keep the vinyl taut. Window inserts are made of 20ml marine grade double polished clear vinyl that can withstand temperatures as low as -20º

Recommended Border & Housing/Rail Colors

Housing Box & Side Rails Powder Coat Samples

$0.00

Powder coated extruded aluminum is used on the housing box and side tracks to keep the shade components protected from weather

Complete Installation PDFs

Motor Programming/Wiring PDFs & Videos

XQ5 Programming Videos

Somfy Motor

Schematics (Tech Information) PDFs

Repair/Replace PDFs

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On All Shade Purchases | No Order Minimum

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Pricing & Ordering

To order please call us toll free to at 866-230-4700. Our personalized service ends your worries about measuring mistakes.

FREE shipping on all shades under 90″ wide in the Continental U.S. No sales tax outside of Massachusetts. Oversize fee for shades 90″ wide and above is $80/shade. For Alaska and Hawaii the fee is $27 fee/shade of any size, plus an additional $140/ shade over 90″ wide. To prevent possible measuring errors we take orders by phone only. Please call us toll free at 866-230-4700.
Shades are shipped with all installation hardware.

Mandatory Maintenance & Care Guide

IMPORTANT MAINTENANCE AND USE INFO ON CITADEL ZIPPER TRACK SHADES

You must sign this to show that you are aware of these guidelines before purchasing a Citadel System. If you are a contractor both you and your end user must sign.

  1. I will not roll my Citadel shades down when it is windy. I will lower them in calm conditions. (They can be retracted, however, when it is windy.)
  2. I will make sure that the housing box and rails are mounted flush with each other, that the housing box is level and that the side rails are plumb and parallel to each other.
  3. I will watch the shades when operating them and stop them if not operating correctly. If it appears to be jammed I will stop operating the shade, reverse the direction, and inspect the track for dirt and debris.
  4. If wind stops the shade from going down, I will stop and raise the shade again to re-engage the fabric and lower again, repeating until the shade is lowered.
  5. I will not leave the shades down unattended in winds 50 mph or higher.
  6. I will keep the tracks clear of debris, and hose the shades and tracks regularly, especially if I have not operated them in a while.
  7. I will contact North Solar Screen 866 230 4700 if the shade
    1. Comes out of the tracks
    2. The zipper is folding over
    3. I will do this within a week as the fabric may develop a memory for the wrong position (hour glassing if allowed to hang free, or the zipper staying folded over) and require the purchase of a replacement panel
  8. I will lubricate the zippers and PVC inserts inside the rails with a dry silicone spray regularly to ensure smooth operation.
  9. I will NOT use oil based lubricants as these will cause dirt to build up and affect the way the zipper operates
  10. I understand that motorized shades do not have a manual override, so if there is a power out I will not be able to fully raise the shade. If I fully enclose the structure, I understand I should order one with a crank, or leave one opening uncovered as an emergency egress.
  11. I understand that wear to the fabric/seams due to rubbing on any walls, posts, banisters, etc. is not covered by warranty.
  12. If these are installed very high or on a second story, I understand that any equipment or labor needed for the initial installation will be needed for the maintenance and cleaning of my shades including annual lubrication of zippers and cleaning of clear vinyl inserts or warranty replacement of motors. North Solar Screen does not cover these costs.
  13. I understand that warranty replacement of motors entails opening the housing box, removing the rails, removing the roller, and then replacing the motor and reinstalling everything—a 2 man job. North Solar Screen does not cover these costs.
  14. I will only clean my clear vinyl shade using IMAR 313 Clear Vinyl Clean & Protect, or Sumner Labs 210 Plastic Cleaner and Polish. Instructions on website. I will NEVER use Windex, Rain-X, Pledge, Plexus, Simple Green, Orpine, car wax, or any other harsh cleaner.
  15. I will NOT install my clear vinyl shade when the temperature is under 60 degrees F.
  16. I will never leave the shade rolled down if it is out of its tracks for any reason.

Cleaning Citadel Vinyl Shades

*Since it is very pliable, vinyl can easily be scratched. Caution needs to be exercised when working with the material.*

Make sure that you can remove any insect screens you have in the openings so you can clean both sides of the vinyl.

  1. Clean the surface carefully to make sure there is nothing abrasive on the clear vinyl window by flushing with clear water.
  2. Apply IMAR 313 Clear Vinyl Clean & Protect (pictured below, comes included with your order) OR Sumner Labs 210 Plastic Cleaner & Polish. These are both spray cleaners. Wait 20 seconds or so and then wipe with a soft cloth—microfiber is the best. (Do not use paper towels).
  3. If you accidentally scratch the clear vinyl window, you can polish the scratches away using Sumner Labs 210 +Plus Scratch Remover. This comes in a flip top bottle.
  4. Polishing Strataglass Clear Vinyl shade windows. We recommend this procedure every 1-2 months, especially when the shades are new.  Make sure the shade is clean and dry.  Apply a light coat of IMAR 302 Protective Polish on both the inside and outside surfaces with small, light circular motions using a soft cotton cloth or applicator pad. Allow the polish to quickly dry.  Lightly buff with a dry soft cotton or micro fiber cloth to a sparkling smooth shine. Over time, with multiple applications, the polish will build up a strong protective barrier.  Polishing is the most important maintenance procedure to extend the life of the shade windows and maintain the warranty.

If installed high up or on a second story, any equipment or labor needed for the initial installation could be needed for cleaning.  We do not cover such labor costs.

IMAR 313 Clear Vinyl Clean & Protect,
Sumner Labs 210 Plastic Cleaner & Polish,
Sumner Labs 210 +Plus Scratch Remover,
IMAR 302 Protective Polish

NEVER USE: Windex, Rain-X, Pledge, Plexus, Simple Green, Orpine, car wax or any other harsh cleaner.

Citadel Zipper Track Maintenance

Cleaning Citadel Zippers and Tracks

The tracks must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. Not doing so will void the warranty.  If installed high up or on a second story, any equipment or labor needed for the initial installation could be needed for cleaning.  We do not cover such labor costs.

Lubricate the zippers and PVC inserts (or the extruded zipper channel as applicable) inside the rails with a dry silicone spray regularly to ensure smooth operation. Video: How to Lubricate Citadel Tracks This is the lubricant recommended:

Blaster Industrial Strength Silicone Lubricant

Outdoor Shade Warranty

North Solar Screen, LLC warranties:
  • Somfy or XQ5 Motors, remotes, sensors, controls, for 5 years. Helios Motors 3 years.
  • Cranks, housings, side rails, cables, cable hardware, fabric seams, for 10 years.
  • IF INSTALLED WITHIN 3 MILES OF SALTWATER, cranks, housings, side rails, cables, and cable hardware have a reduced warranty of ONE year. Fabric and motor warranties are unchanged.
  • Suntex 90, 95 and 97 fabrics and Insect fabrics for 10 years, Clear Vinyl with Solid Borders and Soltis Blackout for 5 years.
  • Shades must be installed correctly per instructions. We will request photos and videos of your installation.
  • To stay within warranty, shades must NOT be left down in winds greater than the product is rated for. We may check historic wind speed data in your area.
  • Good for original owner of shades only.
  • Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not.
  • Replacement parts are sent Ground. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping.
  • Not following the Use & Care Guide on the Citadel High Wind Zipper Track shades will void the warranty. Contractors: Make sure your END USER signs the Use & Care Contract or the warranty will be void.
  • All shade orders are custom and as such cannot be returned or refunded. Defective or incorrect parts will be replaced.

HOLES IN FABRIC

  • Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped. There are no sharp instruments on site. Fabrics are cut with state-of-the-art lasers, seams are sonically welded, and our tables are rounded and smooth. All shades are thoroughly inspected before they are carefully packaged to ensure they are pristine. Therefore rips, tears, or cuts in the fabric were either caused by the shipping company, opening the boxes with knives or scissors, or happened during installation

SHIPPING DAMAGES (on receipt)

  • If shipping damage exception number is obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 30 days of delivery. Photographs showing damaged packaging and parts are required.
  • If shipping damage exception number is not obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 4 business days of delivery. Photographs showing damaged packaging and parts are required.

NOT AS ORDERED OR DEFECTIVE (when installing)

  • If reported within 60 days of receipt of the original order, replacement parts/shipping are free of charge. If reported 61 days or more after receipt of original order, replacement parts are free BUT YOU PAY SHIPPING.
  • Defective means fabric mis-weave, bad powder coat finish, lumpy seams, non- working motors or remotes, or non-working crank gears at installation time. We may request photos and videos.
  • Not as ordered means wrong size, color, fabric, lift system, cable anchor hardware, etc. We may request photos of what you received.
  • Our confirmations detail shade dimensions, fabric dimensions and colors, and all the specifics about the construction of the shades you are ordering. Because we are not on site, it is your responsibility to carefully read them to verify that they are correct when you OK the order.
  • There is a +/- 1/8” production tolerance. For wrong size you must send photos showing the product being measured. We may also request other photos/videos.

DAMAGED (after installation)

  • We will request photos and video and measurements to try to determine the cause of the problem (for example, failed welds, holes in fabric, cables pulling out, shades rolling crookedly, shades jamming in tracks.) Most of these problems are caused by shades being left down in more wind or colder temperatures than they rated for, issues with the installation causing the shade not to track or roll correctly, parts of the structure it is installed on interfering with the fabric and damaging it. If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it.
  • Contact us immediately for assistance if the shade:
    • Comes out of the tracks
    • The zipper is folding over (see picture)

    Both situations must be addressed within a week or the fabric may develop a memory for the wrong position (hour glassing if allowed to hang free, or the zipper folding over) and will require purchase of a replacement panel.

  • If it is determined that a factory defect caused it, if reported before 60 days from receipt of the original order, replacement parts and shipping are free. If reported 61 days or more after receipt of the original order, replacement parts are free BUT YOU PAY SHIPPING.

MOTORS

  • If motor fails in the first 60 days, we will send you a new motor and label for sending the bad motor back no charge. If it is after 60 days, you will be charged $75 for shipping (pickup of bad motor and delivery of new one.)
  • You will be required to send photos of the electrical connections as well as the whole installation and do trouble shooting with the factory tech.
  • Evidence of water in the motor will void the motor warranty.
  • Operating motorized shades without using the cable guides or side rails voids the motor warranty.
  • Damage from dropping, improper installation resulting in the power cord being torn out, and opening up the motor end cap void the warranty

NOT COVERED

  • Installer fees—ever.
  • Expedited shipping for replacement parts.
  • Damage caused by weather (wind or temperatures that the product is not designed for).
  • Damage caused by improper installation or installing in ways that are against our recommendations.
  • Normal wear and tear, wear from fabric rubbing on walls, posts, or any part of the structure the shade is mounted on, extra bolts you wrongly installed on the shade, or any damage caused by the bottom weight bar hitting posts, walls, etc.
  • Damage to plastic hand brace handles from being left out in the sun or hanging on the shade.
  • Rusting to stainless steel or steel components or flaking of powder coat if within 3 miles of saltwater or adjacent to a chlorinated pool (warranty reduced to one year).
  • Not following the Use & Care Guide on the Citadel High Wind Zipper Track shades will void the warranty. Contractors: Make sure your END USER signs the Use & Care Contract or the warranty will be void.
  • All shade orders are custom and as such cannot be returned or refunded.

Packaging and Shipping

If your order is shipping by truck
  • Plan on having 2 able bodied people on site to unload the truck. There will only be one driver and if you use the lift gate there will be a $90 surcharge. This is a liftgate:
  • Make sure we have your daytime phone number in case there’s a problem. The will call you to make a delivery appointment.
  • Be careful how you sign for your shipment. It is imperative that you mark the bill of lading ‘damaged’  or ‘possible internal damage’ and get an ‘exception number’  if there is any sign of damage to the outer packaging,  NO MATTER HOW SMALL. You will have 30 days to report damages if you get an ‘exception number’ for damage to outer package and only 4 days if you do not get this ‘exception number.’  If you fail to do so and there are damaged or missing parts, we will not be able to replace them without charging you. Freight company policies only allow us to replace items and not refund them. You must report to us that the shipment appeared damaged within 24 hours. Include photos of the damaged boxes.
  • Do not change the delivery address for your shipment once it has actually shipped unless you are willing to pay the re consignment fee which is usually about $150
  • Let us know if you are going to be away, even if you don’t think it will be when the shade is due to be delivered. Sometimes shipments are ready earlier or later than expected. Please let us know when you are traveling so we can try to keep the delivery from arriving at the terminal in your absence.  Old Dominion charges storage fees for keeping shipments at the terminal.
  • Do not schedule an installer until you know your shipment is complete and intact. We do not cover installer visits even if they are return visits necessary because of missing or damaged parts.
  • Let us know if your address is hard to get to with a huge truck. Some truck terminals don’t have anything but large semis  (tractor trailers) to deliver. If your address is not accessible by a large semi, you may have to pick up at the terminal yourself. If you do not have a large enough vehicle to pick up and need to rent one, that is your responsibility. If delivery is attempted and the truck cannot make it, you may be charged a re delivery fee.