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Baby Grande Clear Vinyl Shades

Outdoor Clear Vinyl Shades that Withstand 35mph Winds

Baby Grande Clear Vinyl Shades are made with the same heavy duty construction as the Grande shades but because they are designed for smaller areas, they are less expensive. Let the sun’s warmth fully penetrate your interior space while maintaining a transparent barrier against the elements. For areas up to 14’ wide, these 30 mil shades have passed rigorous tests for rain and snow, with winds up to 35 mph and temperatures down to 0º F without cracking. The vinyl blocks 98% of the UV and is double polished to prevent sticking. Available crank operated or motorized, they ride up and down on sturdy cable guides. Add a safe heater to extend the outdoor living season.

Crank Operated or Motorized

Withstands winds up to 35 MPH
Identifying Wind Speed

Maximum Dimensions:

14′ x 8′ (168w” x 96h”)
Upgrade to Grande Clear Vinyl for wider or taller shades.

“Our new Baby Grande Shade is installed and working perfectly. We are able to use our outdoor porch much longer in the season now. Thanks so much for your help!”

-JAY COLLINS, STEAMBOAT SPRINGS, CO

Baby Grande Clear Vinyl Description

Enjoy a longer outdoor living season. Baby Grade Clear Vinyl Heavy Duty retractable shades protect your interior by creating a clear barrier against the elements. Clear Vinyl has a “greenhouse effect.” It traps the sun’s heat so the inside stays warmer. It also blocks the cold wind. Shades ride on sturdy stainless steel cable guides that lock them in any position. They can withstand up to 35 mph winds. Baby Grande and Grande shades are the same construction. Baby Grande shades only go up to 14′ wide.  Use Grande clear vinyl shades for areas wider than 14′.

  • Energy saving
  • Vinyl is 30 ml, marine grade, stain, and moisture resistant
  • UV inhibitors extend life
  • Can handle down to 0 degrees without cracking
  • Has passed 200 hours of stringent UV and Weather testing for rain and snow
  • Internal steel rod gives extra weight support on bottom bar
  • Extruded aluminum housing in different colors gives a complete look and protects roller. Mandatory for motorization.
  • Crank operated with removeable hand brace, one free hand brace per order
  • Or shades can be motorized with radio control motors

Clear vinyl is a malleable material. It will not be as perfect as a pane of glass. It can respond to temperature changes (expand/contract up to 1.5% in width) and pressure so it can take impressions and have small ripples.

Motorization Options

General Info about XQ5 and Somfy Motors

5 Year Warranty

  • Factory programs the remote to operate each shade. They do not set the top and bottom limit stops
  • Motors can be ordered on the right or left and plug into a grounded outlet
  • Hardwiring requires installing a shut-off switch for each motor on the same circuit breaker, to disconnect each separately from power should you need to reprogram
  • Motors are 120V and draw about 1.6 amps, operating temperature range is from 14 to 104 degrees F
  • There is no manual override
  • Order housing box to prevent water from shorting out the motor unless installing into water tight pocket
  • Create a drip loop to prevent water from running down the cord into the motor head and shorting out the motor.
  • When installing, hold the shade roller horizontally, not at a slant or vertically as the motor may slide out and be damaged. Damage to motors sliding out of the shade roller is not covered by warranty.

XQ5 Premium Motor Controls

5 Year Warranty

The XQ5 premium motor is our standard outdoor shade motor. These are radio controlled with built in radio receiver. Best price point. If you need to reset the motor you will have to press a button on the motor head itself, so it’s not recommended for hard to reach areas.

Comes standard with an 8′ power cord (16′ or 32′ can be ordered). The power cord & plug come separate to cut to the appropriate length. XQ5 motor doesn’t have an antenna in the cord, so the cord can be cut as short as needed. It’s not recommended to put motors any closer together than 19″, instead place them on opposite ends.

Handheld Remotes: Smart Line

  • Handheld Smart Line Remotes: Come as 1 channel or 5 channel
  • Available in white only.
  • 5 channel remote has 5 separate channels plus an “all” button and you can program up to 8 groups
  • Comes with wall mounted bracket with magnetic hold
  • 3V Lithium Battery (CR2032)
  • 65 Foot range
  • Do not leave remotes outdoors; moisture can cause long term issues.

Wall Mounted Remotes: Dekora

  • Wireless battery operated wall switch that avoids cutting into drywall.
  • It does not require an electrician.
  • Available as single channel or five channel. The 5 channel remote has 5 separate channels plus an “all” button and you can program up to 8 groups
  • 3V Lithium Battery (CR2032)
  • Available in white.

Slim Line Timers

  • The timer is a multifunction remote with 16 channels display and timer.
  • You can program up to 8 groups.
  • You can program up to 6 schedules and any subset of shades can be on each schedule.
  • It also has a clear plastic wall bracket.
  • 3V Lithium Battery (CR2450)
  • Remote range 65 feet
  • Do not leave remotes outdoors; moisture can cause long term issues.

Sun & Wind Sensor

  • Sensors can automatically retract shades between 3-32 mph (Levels: 1=3mph, 2=6mph, 3=13mph, 4=25mph, 5=32mph)
  • Sensors plug into a grounded outlet, set limit stops with any XQ5 remote
  • Locate sensor at least 24” away from the motor and up to 30’ away
  • Requires the SOL one channel remote to turn sensor function on and off
  • When winds higher than your setting is sensed for a duration of 2 minutes, the shades automatically retract. Once winds have lowered below your setting for 20 minutes, you can control the shade with your remote.
  • Shades go down automatically 20 minutes after the wind stops, calculated from when the wind is reduced. If wind goes above your setting before the 20 minutes, it will require another 20 minutes before you or the sun sensor can lower the shade.
  • This sensor should be mounted and plugged in before first powering up your shades. Shades are paired with the sensor at the factory and if the shades don’t detect the sensor, they automatically retract.

Wind Sensor

  • Sensors can automatically retract shades between 3-32 mph (Levels: 1=3mph, 2=6mph, 3=13mph, 4=25mph, 5=32mph)
  • Sensors plug into a grounded outlet
  • Locate sensor at least 24” away from the motor and up to 30’ away
  • Cord length is 96″
  • Set limit stops with any XQ5 remote
  • Best to have one wind sensor for each direction shades are facing because wind comes at them differently
  • When wind higher than your setting is sensed for a duration of 2 minutes, the shades will automatically retract. Once the wind speed has lowered to below your setting and has remained lower for 20 minutes, you will be able to control your shade with your remote.
  • Not recommended for metal areas like fully steel or aluminum pergolas with metal slat roof or metalized glass panels that radiate excessive heat.
  • This sensor should be mounted and plugged in before first powering up your shades. Shades are paired with the sensor at the factory and if the shades don’t detect the sensor, they automatically retract.

RollApp Hub: Control Shades with Wifi

  • Control your motorized shades with your Android or iPhone from anywhere at anytime.
  • RollApp only works with Google Home and Amazon Alexa.
  • Group shades into rooms, and choose favorite, scenarios, and individual schedules.
  • Use voice commands with Google Assistant and Amazon Alexa products.
  • Connects to the home network and one or more XQ5 Radio controlled motors.
  • Create as many rooms as you want and up to 6 favorite rooms managed from the app.
  • Easy shade controls with UP, STOP, DOWN and PRESET buttons.
  • Program the shade limits by the app. Motors sync with the app without using another transmitter.
  • Requires regular radio hand-held remote for initial programming and tech support.
  • Program up to 10 scenarios. Each scenario can automate the ascent, descent and preset controls, with the ability to repeat any day of the week and set vacation modes.
  • For Gaposa RollApp Hub tech support, please call Gaposa at 484-927-4385 for assistance.

Somfy Motor Controls

5 Year Warranty

Somfy is our upgraded motor, and is more expensive than our standard XQ5 Motor. Somfy motors can be reset from the remote, so it’s a better fit for hard to reach shades & second story applications. With the Somfy TaHoma™ shade motors can pair with a wide range of home automation systems.

Comes standard with a 9’ power cord (24′ can be ordered). Power cords & plugs come separate to cut to the appropriate length. Do not cut motor wires shorter than 18” as you will cut the antenna and seriously reduce the range of the remote. Motors can be butted up to share an outlet.

Hand Held Remotes

  • One Channel for single shade
  • Multi-Channel to operate up to 4 individually or as a group
  • 16 channels to operate up to 15 individually or in a group;
  • Available in white only
  • Motors can be reset from the remote – important feature for very tall shades
  • Do not leave remotes outdoors; moisture can cause long term issues.

Wind Sensor

  • Battery-powered wireless wall switch
  • Available as single or 5 channel
  • In white or ivory.
  • We recommend ordering the hand-held remote for easier programming of limit stops
  • Power: 3V lithium battery, CR 2450 type
  • Low voltage device, in most cases doesn’t require an electrical box

Timer & Remote

  • If used with 1 shade, timer can be used to set limit stops
  • Multiple shades require multi-channel remote to set limit stops
  • Can be set to raise and lower shades once a day only
  • If used in conjunction with wind sensor, wind sensor will lower and raise, use remote to lower after wind dies down
  • Do not leave remotes outdoors; moisture can cause long term issues.

Sun & Wind Sensor

  • Must order Soliris hand-held remote to set sun sensor and program limit stops (not wall mounted)
  • Wind and Sun/Wind Sensors automatically retract shades between 6-31 mph
  • Sensors plug into a grounded outlet, best to have one for each direction shades are facing as wind comes at them differently
  • Locate sensor at least 24” away from the motor and up to 30’ away
  • Shades will lower when wind higher than your setting is sensed for 2 minutes, or when enough light is sensed. It will retract when light dims because of nightfall, clouds, shadows trees etc
  • If sun sensor has lowered shade but wind exceeds your setting the wind sensor will override the sun sensor and raise the shade
  • Once wind is reduced to below your setting for 15 minutes with sun shining on the sensor, the shade will lower
  • Passing clouds could possibly raise and lower shade many times a day with the wind sensor also raising it for wind
  • You may disconnect the sun sensor and operate it manually, but you can’t disconnect the wind sensor as the shade will search for a signal from a disconnected wind sensor every hour and behave erratically

Rain & Sun Sensor

  • Requires Soliris hand- held remote to set sun sensor which can also be used to program limit stops (wall mounted remotes can’t do it)
  • These are solar powered so no need to plug in sensors
  • Set rain sensor from condensation/fog to heavy rain; snow will also activate it
  • Sun sensor raises shade when it senses enough light, or lower when senses not enough because of nightfall, clouds, shadows from trees, etc.
  • If sun sensor has raised the shade but rain exceeds your setting, the rain sensor will override the sun sensor and lower the shade to care of showers.
  • Once rain is reduced to below your setting for 2 minutes with the sun shining on the sensor, the shade will be raised again
  • Passing clouds and shadows could raise and lower shade many times a day with rain sensor also lowering it for rain
  • You can disconnect sun sensor and operate it with the remote, but you can’t disconnect the rain sensor as the shade will behave erratically searching for a signal from the disconnected rain sensor every 20 minutes

Somfy TaHoma™: Home Automation with Smartphone App

(App is free, but you must purchase the TaHoma™ transmitter)

  • Turn your smartphone or tablet into a remote control for motorized shades with the Somfy TaHoma™ using WiFi (requires a security camera to know if shades are up or down)
  • Operate your shades with the free TaHoma™ North America App while home or away, or integrate with third-party systems. Compatible with IOS 11.0+ and Android 7.0+
  • Works with with Amazon Alexa, IFTTT, Phillips Hue, Samsung SmartThings, and Google Assistant – allowing for natural voice commands to control the shades
  • Compatible with most third-party systems such as Control4®, Crestron, Savant, Elan, RTI, URC, and Brilliant
  • Maintains motor/device settings even during a power failure
  • Requires regular radio hand-held remote for initial programming and to set limit stops
  • Must be within range of 25-35ft from shade; Somfy recommends at least one TaHoma™ interface per room or zone, and up to 10 gateways in one home to increase the range
  • TaHoma’s performance is directly related to health and reliability of the WiFi network
  • Create scenes by grouping multiple channels together; create schedules by setting one or more scenes on a timer. Create up to 40 scenes and schedules to automatically operate multiple shades
  • If used with a wind sensor shade can be lowered after 15 minutes of reduced wind (requires a security camera to show position of shade)
  • If used with a wind sensor and shade was raised because of wind, shade can automatically lower at a preset time as long as the wind was not blowing at that time.

Grande Clear Vinyl Heavy Duty Construction

An outdoor shade should be retracted in windy conditions. Baby Grande Shades have a 35 mph wind rating. Subjecting them to maximum wind load on a regular basis will cause them to wear out faster.  Better to upgrade to the Citadel High Wind Zipper Track Shades. Shades must be mounted to the underside of a beam/ceiling or to the face of a beam/wall, and cannot be ‘end mounted.’  Installing within 3 miles of salt water is considered salty air and changes the warranty on metal parts, not the fabric or motors.

  1. Rollers: Are 2 ¾” in diameter to prevent sagging of shades even 14′ wide.
  2. Fabric is secured to the roller with a sturdy T Band. This a flexible, clear, rubber T that goes into a slot the roller tube.  This design allows easier replacement of the panel as it can be removed and replaced from underneath rather than having to be slid on from the side. The extra fabric on the roll (roller wrap) secures the fabric so it will not come off during normal use.  DO NOT LOWER THE SHADE DOWN FURTHER THAN THE HEIGHT YOU ORDERED OR THE SHADE FABRIC WILL PULL OFF THE ROLLER.
  3. Fabric Cutbacks – The shade material is cut narrower than the roller: Housing Box-CrankHousing Box-MotorizedExposed Roller-CrankExposed Roller-Motorized. Only motorize exposed roller shades if they are completely protected from weather.
  4. Metal components: are made of corrosion resistant materials (powder coated aluminum, powder coated steel, stainless steel, or galvanized steel. If you are close to the sea “with salt air smog” where you can actually taste the salt air, spray off the cables, bottom bars, and all metal parts as you would ocean going boats, even the stainless-steel ones.
  5. Weight bar: Polished marine grade stainless steel tubing 7/8” diameter with internal steel rod for extra weight. Hardened steel eyelets run up and down the stainless steel aircraft cable. This holds the shade in place without the need for tie down loops and is the preferred method of securing the shade in the wind. Cables come 2′ longer than the shade height you order. Let us know If you need them longer. Cable system should be mounted to the concrete floor with provided cable anchors.
  6. Cable Guide System: Shades ride up and down on 1/8″ stainless steel  sturdy cable guides which mount into the ground or onto a wall mounted cable bracket.
    1. Low Profile Adjuster (Standard equipment): Securely attached to the bracket or housing box, this low profile hardware tensions the stainless steel aircraft cables. Shade can be lowered to about 2 ½” from the floor. Swivel eyelets to reduce wear on cables and to allow cables to be mounted at a slight angle. Mount into stone, concrete, or wood with supplied cable anchor. When fully retracted, there will be 2” of shade fabric/weight bar that will still hang below the housing or bracket.) Cut cables to fit on site and secure to the eye bolt with the Simplex Cable Fastener
    2. Wall Mount Cable Bracket (Optional Upgrade): Use if you need to mount the cable to the wall or post. Allows the shade to come down within 1 ¾” from where you mount it. Bracket protrudes 1″ from the mounting point, holds cable 3/4″ from the mounting point and is 2.5″ tall (including the nut & threads from the eyebolt). Bracket dimensions are 2″ h x 1″ w x 1″ d. Powder coated to match your housing box or shade brackets.
  7. Housing Box: Powder coated extruded aluminum housings available in 8 colors. Used to hide and protect the roll (especially when motorizing). 4 ½” wide x 4 ½” tall
  8. Crank Brackets: ‘Exposed Roll’ shades (with no housing) mount on sturdy brackets. Hardware is available in WhiteDark Brown, or Desert Sand. Choice of crank gear side.  Foot print of bracket is 2 ½” x 4”.  Shade bracket protrudes out from wall approximately  4”.
  9. Hand Brace: Each crank operated shade ORDER comes with ONE free properly sized hand brace. Move the hand brace from shade to shade to operate them. If you want extra hand braces, add to your shade order now to avoid high shipping cost if ordered later. Comes in your choice of 3 colors. Available in 48″, 60″, 72″, 84″ and 96″ long, you may order extras for convenience. We recommend the top of the shade not be more than 136” from from where you are standing for crank operated. Do not leave out in the sun as constant UV exposure can crack the plastic handle.
  10. You will need to supply your own Torx Screws for mounting your shades.
  11. 30 mil Clear Vinyl comes on a 54” wide roll. This means that shades that have vinyl wider than 54” and taller than 51” will have horizontal sonically welded, structurally stable seams that will not come apart. Vinyl can expand and contract up to 2% which will result in the dimensions slightly changing with temperature fluctuations. Some ripples or waves in the vinyl may occur. These usually flatten out with warmer temperatures. Call for more information.
  12. Use the Plexus Polish provided with your shades to help protect the vinyl from sticking to itself in humid conditions. Once or twice a year is usually sufficient; apply when vinyl appears dull. To use, shake can well. Spray on lightly. Wipe off and buff with clean cloth. (Do not use paper towels).

Overlapping Openings: If you want to overlap the opening it’s better to mount to the interior facing side so the force of the wind blows the shade fabric inward. You should still be cautious of the fabric rubbing against rough or solid surfaces. If you prefer to mount to the exterior side and overlap solid or rough surfaces, we recommend shimming out your brackets or housing box at least 2” to help alleviate potential fraying or premature wearing out of the material. If your header and sides are completely level we can also make the shade fabric the size of your opening width minus ½” to make up for irregularities. This covers your opening and minimizes the chance of damage to the material. Damage to the fabric or failure of the bottom pocket weld are not covered by warranty if you install with the fabric overlapping a solid surface (posts, walls, window frames, etc.).

How To Measure Outdoor Shades

Measuring Tips:

  • Use a steel tape measure – Do not use cloth
  • Measure to the nearest 1/8” – Never round up
  • Always give width before height – Measure in inches
  • Give us raw dimensions. Do not take your own deductions
  • If adjoining shades meet at a corner, let us know as one or both may need to be cut narrower to ensure they don’t conflict

Always feel free to call us for help and email us photos of where you want to install.

Opening Width

Measure Width (inches): Measure width at the top, middle and bottom. Give the narrowest dimension especially between any protruding trim, bolts etc

 

Please note: we don’t recommend overlapping fabric over columns when mounting from the exterior side of your structure as the wind could cause the shade to rub and wear out the fabric.

Opening Height

Measure Height (inches): Measure height from the top face or underside of the header beam to where you want the shade to drop.

For Crank operated shades we will also need to know the height from the ground to properly size a hand brace

Mounting Options

For more detailed installation instructions see our installation tab

Surface Mount (Face Mount)

The shade mounts to the surface or face above your opening on the interior or exterior of your structure

Recommended Clear Height Above Opening: 7” to allow shade to disappear from your line of vision. Any protrusions such as bolts, trim will need to be addressed so shade hangs straight, level and plumb.

You cannot butt up two surface mounted shades to an inside corner

Requirements for butting up two surface mounted shades to an interior post

Fasteners for Housing Boxes or Shade Brackets

Shim Example

Mounting Housing Box to Alumawood Beam

Unusual Grande Mountings Solved with a Custom Bracket

Undermount (Ceiling Mount)

The shade mounts from the top down inside the frame of your structure.

Minimum Depth Required: 4 1/2″. Must be flat, level and have no protrusions (trim or bolts) within your opening frame.

Mounting inside a Pocket: Pocket must be 7″ deep and 7″ tall, or have a removable front panel.

The housing box and bottom bar will be in your line of vision when shade is rolled up. Housing box is 4 1/2″ tall and bottom bar hangs down 2″ (see diagram below).

The bottom bar hangs below the housing box 2″ when shade is rolled all the way up

The housing box must to be mounted to a sound structure. Holes need to be drilled 1 1/4” from each end using two fasteners per side.

Mounting The Cables

Baby Grande Shades ™ use a sturdy cable guide system that allow the shade to be positioned at any desired height without the need for tie downs.

These cables keep the shades wind worthy in gusts up to 35 mph.

Cables run plumb from the top of the shade to the bottom mount.

Floor mounted stainless steel cables come standard with your order, or you can upgrade to wall mounted cables.

**Clear Vinyl shades CANNOT be mounted CLOSER THAN 3 FEET from a heat source**

Baby Grande Clear Vinyl Samples

$0.00

Click on the vinyl swatch to enlarge then select add to cart below.
If you motorize or want a more finished look for the shade, scroll down to select the powder coat samples.

Our 30 ml marine grade Clear Vinyl comes on a 54″ wide roll. Shades that are wider than 54″ and taller than 51″ will have horizontal sonically welded seams approximately 1/2″ in size.

Resistance to the Elements: Our vinyl has passed the rigorous 200 hour UV and Weather Test for snow and rain. It can withstand temperatures down to 0 degrees without cracking.

Housing Box Powder Coat Samples

$0.00

The aluminum housing box covers and protects the roller. Motorized shades must have a housing box. The housing box keeps the shade fresher for long lasting use.
 
Recommended Fabric & Housing Box Colors

Complete Installation PDFs

Motor Programming/Wiring PDFs & Videos

XQ5 Motor Programming Videos

Somfy Motor

Schematics (Tech Information) PDFs

Repair/Replace PDFs

Summer Sale Save 10%

On All Shade Purchases | No Order Minimum

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Pricing & Ordering

To order please call us toll free to at 866-230-4700. Our personalized service ends your worries about measuring mistakes.

FREE shipping on all shades under 90″ wide in the Continental U.S. No sales tax outside of Massachusetts. Oversize fee for shades 90″ wide and above is $80/shade. For Alaska and Hawaii the fee is $27 fee/shade of any size, plus an additional $140/ shade over 90″ wide. To prevent possible measuring errors we take orders by phone only. Please call us toll free at 866-230-4700.
Shades are shipped with all installation hardware.

Cleaning & Care - Baby Grande & Grande Clear Vinyl Shades

Cleaning Citadel Zippers and Tracks

Since it is very pliable, vinyl can easily be scratched and caution needs to be exercised when working with the material.  Make sure that you can remove any insect screens you have in the openings so you can clean both sides of the vinyl.

Clear vinyl should be cleaned regularly to remove dirt. Abrasive cleaners cannot be used on window vinyl. Cleaning should be done with a mild vinyl cleaner or basic mild neutral soap such as Ivory or Lux mixed with lukewarm water. Rinse thoroughly with water. Do Not Use Detergents.

Vinyl shades should not be folded and stored for an extended period of time when damp or wet.

Use the IMAR 313 Clear Vinyl Clean & Protect provided with your shades to help protect the vinyl and help it operate well in humid conditions. Once or twice a year is usually sufficient; apply when vinyl appears dull. To use, shake container well. Spray on lightly. Wipe off and buff with clean cloth. (Do not use paper towels).  If installed high up or on a second story, any equipment or labor needed for the initial installation could be needed for cleaning.  We do not cover such labor costs.

Outdoor Shade Warranty

North Solar Screen, LLC warranties:
  • Somfy or XQ5 Motors, remotes, sensors, controls, for 5 years. Helios Motors 3 years.
  • Cranks, housings, side rails, cables, cable hardware, fabric seams, for 10 years.
  • IF INSTALLED WITHIN 3 MILES OF SALTWATER, cranks, housings, side rails, cables, and cable hardware have a reduced warranty of ONE year. Fabric and motor warranties are unchanged.
  • Suntex 90, 95 and 97 fabrics and Insect fabrics for 10 years, Clear Vinyl with Solid Borders and Soltis Blackout for 5 years.
  • Shades must be installed correctly per instructions. We will request photos and videos of your installation.
  • To stay within warranty, shades must NOT be left down in winds greater than the product is rated for. We may check historic wind speed data in your area.
  • Good for original owner of shades only.
  • Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not.
  • Replacement parts are sent Ground. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping.
  • Not following the Use & Care Guide on the Citadel High Wind Zipper Track shades will void the warranty. Contractors: Make sure your END USER signs the Use & Care Contract or the warranty will be void.
  • All shade orders are custom and as such cannot be returned or refunded. Defective or incorrect parts will be replaced.

HOLES IN FABRIC

  • Please see our slide show on the Products Page that shows how carefully and meticulously our shades are manufactured and shipped. There are no sharp instruments on site. Fabrics are cut with state-of-the-art lasers, seams are sonically welded, and our tables are rounded and smooth. All shades are thoroughly inspected before they are carefully packaged to ensure they are pristine. Therefore rips, tears, or cuts in the fabric were either caused by the shipping company, opening the boxes with knives or scissors, or happened during installation

SHIPPING DAMAGES (on receipt)

  • If shipping damage exception number is obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 30 days of delivery. Photographs showing damaged packaging and parts are required.
  • If shipping damage exception number is not obtained from carrier, all damaged/missing parts are replaced free of charge if reported within 4 business days of delivery. Photographs showing damaged packaging and parts are required.

NOT AS ORDERED OR DEFECTIVE (when installing)

  • If reported within 60 days of receipt of the original order, replacement parts/shipping are free of charge. If reported 61 days or more after receipt of original order, replacement parts are free BUT YOU PAY SHIPPING.
  • Defective means fabric mis-weave, bad powder coat finish, lumpy seams, non- working motors or remotes, or non-working crank gears at installation time. We may request photos and videos.
  • Not as ordered means wrong size, color, fabric, lift system, cable anchor hardware, etc. We may request photos of what you received.
  • Our confirmations detail shade dimensions, fabric dimensions and colors, and all the specifics about the construction of the shades you are ordering. Because we are not on site, it is your responsibility to carefully read them to verify that they are correct when you OK the order.
  • There is a +/- 1/8” production tolerance. For wrong size you must send photos showing the product being measured. We may also request other photos/videos.

DAMAGED (after installation)

  • We will request photos and video and measurements to try to determine the cause of the problem (for example, failed welds, holes in fabric, cables pulling out, shades rolling crookedly, shades jamming in tracks.) Most of these problems are caused by shades being left down in more wind or colder temperatures than they rated for, issues with the installation causing the shade not to track or roll correctly, parts of the structure it is installed on interfering with the fabric and damaging it. If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it.
  • Contact us immediately for assistance if the shade:
    • Comes out of the tracks
    • The zipper is folding over (see picture)

    Both situations must be addressed within a week or the fabric may develop a memory for the wrong position (hour glassing if allowed to hang free, or the zipper folding over) and will require purchase of a replacement panel.

  • If it is determined that a factory defect caused it, if reported before 60 days from receipt of the original order, replacement parts and shipping are free. If reported 61 days or more after receipt of the original order, replacement parts are free BUT YOU PAY SHIPPING.

MOTORS

  • If motor fails in the first 60 days, we will send you a new motor and label for sending the bad motor back no charge. If it is after 60 days, you will be charged $75 for shipping (pickup of bad motor and delivery of new one.)
  • You will be required to send photos of the electrical connections as well as the whole installation and do trouble shooting with the factory tech.
  • Evidence of water in the motor will void the motor warranty.
  • Operating motorized shades without using the cable guides or side rails voids the motor warranty.
  • Damage from dropping, improper installation resulting in the power cord being torn out, and opening up the motor end cap void the warranty

NOT COVERED

  • Installer fees—ever.
  • Expedited shipping for replacement parts.
  • Damage caused by weather (wind or temperatures that the product is not designed for).
  • Damage caused by improper installation or installing in ways that are against our recommendations.
  • Normal wear and tear, wear from fabric rubbing on walls, posts, or any part of the structure the shade is mounted on, extra bolts you wrongly installed on the shade, or any damage caused by the bottom weight bar hitting posts, walls, etc.
  • Damage to plastic hand brace handles from being left out in the sun or hanging on the shade.
  • Rusting to stainless steel or steel components or flaking of powder coat if within 3 miles of saltwater or adjacent to a chlorinated pool (warranty reduced to one year).
  • Not following the Use & Care Guide on the Citadel High Wind Zipper Track shades will void the warranty. Contractors: Make sure your END USER signs the Use & Care Contract or the warranty will be void.
  • All shade orders are custom and as such cannot be returned or refunded.

Packaging and Shipping

If your order is shipping by truck
  • Plan on having 2 able bodied people on site to unload the truck. There will only be one driver and if you use the lift gate there will be a $90 surcharge. This is a liftgate:
  • Make sure we have your daytime phone number in case there’s a problem. The will call you to make a delivery appointment.
  • Be careful how you sign for your shipment. It is imperative that you mark the bill of lading ‘damaged’  or ‘possible internal damage’ and get an ‘exception number’  if there is any sign of damage to the outer packaging,  NO MATTER HOW SMALL. You will have 30 days to report damages if you get an ‘exception number’ for damage to outer package and only 4 days if you do not get this ‘exception number.’  If you fail to do so and there are damaged or missing parts, we will not be able to replace them without charging you. Freight company policies only allow us to replace items and not refund them. You must report to us that the shipment appeared damaged within 24 hours. Include photos of the damaged boxes.
  • Do not change the delivery address for your shipment once it has actually shipped unless you are willing to pay the re consignment fee which is usually about $150
  • Let us know if you are going to be away, even if you don’t think it will be when the shade is due to be delivered. Sometimes shipments are ready earlier or later than expected. Please let us know when you are traveling so we can try to keep the delivery from arriving at the terminal in your absence.  Old Dominion charges storage fees for keeping shipments at the terminal.
  • Do not schedule an installer until you know your shipment is complete and intact. We do not cover installer visits even if they are return visits necessary because of missing or damaged parts.
  • Let us know if your address is hard to get to with a huge truck. Some truck terminals don’t have anything but large semis  (tractor trailers) to deliver. If your address is not accessible by a large semi, you may have to pick up at the terminal yourself. If you do not have a large enough vehicle to pick up and need to rent one, that is your responsibility. If delivery is attempted and the truck cannot make it, you may be charged a re delivery fee.